Resort Policies and Member Guidelines.
01 Members Access
Access to Lake Y is for members, their guests and Trial Day Pass holders.
Members enter using a unique QR code in the Lake Y app. The code is live, refreshes automatically and is personal to the member. It cannot be transferred, shared or used by anyone else.
Opening hours
Sunday to Thursday, 6am to 10pm. Friday and Saturday, 6am to 10.30pm.
Published facility times are closing times, not last entry.
02 Guests
Members may bring up to three guests at any one time. Whether a guest has a pass decides what they can do once they are here.
Accompanied guests
Up to three guests may visit with a member at any time. No pass is needed and there is no limit on how often.
Accompanied guests may use The Wheelhouse, spend time around the resort with the member, and play padel with the member. Without a guest pass they may not take part in open water swimming, paddleboarding, The Sunken Sauna, Station 1, the run track or classes.
Guest passes
Members receive six guest passes per membership year. A guest pass covers one guest for one day.
A guest pass gives that guest access to open water swimming, paddleboarding, The Sunken Sauna, Station 1, the run track and classes. The guest books and pays for each session at the same rate as members. The run track carries no charge. The minimum ages in section 4 apply to guests.
A guest using a pass still counts towards the member's three guests.
Guest passes must be booked in advance and cannot be used on arrival. Unused passes expire at the end of the membership year and do not roll over. The same guest may visit more than once in a membership year.
Trial Day Pass
The Trial Day Pass is for anyone who would like to try Lake Y before applying for membership. It covers one person for one day, and each person may use it once.
It gives the same access as a guest pass. Activities are booked and paid for separately, at the same rate as members. Applications are made through the Lake Y website.
A Trial Day Pass holder who visits with a member counts towards that member's three guests.
The gym
Guests, guest pass holders and Trial Day Pass holders may not use the gym. See section 9.
03 Children and junior members
The beach, lake and facilities are not children's play areas, and this policy reflects that.
Junior membership
Junior Resort Membership is for ages 12 to 17. Junior Gym & Resort Membership is for ages 16 and 17. Adult memberships are for ages 18 and over.
Children under 12
Children under 12 may not hold membership and may not take part in activities. They are welcome on site with a member and must remain with that member throughout. Under-12s may be on site until 5pm every day, including weekends.
Supervision
One adult may supervise a maximum of two under-18s at any time.
Water activities
All junior members aged 12 to 17 must be accompanied by a responsible adult for water activities.
Water safety assessment
Every member under 18 must complete a water safety assessment with the swim team before entering the lake. This applies to all members under 18, including those aged 17.
Water temperature
Members under 18 may not enter the water when the water temperature is 15°C or below.
Guardian on site
A guardian must be on site whenever a junior member takes part in any activity. The guardian must be an adult member. They do not need to take part.
The minimum ages in section 4 apply to all activities.
The Wheelhouse
Members aged 12 to 17 may use The Wheelhouse when accompanied by an adult.
04 Minimum ages
Activity Minimum age
Junior Resort Membership
Junior Gym & Resort Membership
Open water swimming
Paddleboarding and SUP Yoga
Lake dips
Padel
Yoga and Mat Pilates
Run track
Station 1 Self Train
Y-FIT Endurance
Y-FIT Strength and Conditioning
The gym (opening early 2027)
The Sunken Sauna
12
16
12
12
12
12
12
12
16
16
16
16
17
05 Health and fitness to participate
Health responsibility
I confirm that I am in suitable physical and mental health to participate in these activities. I understand it is my responsibility to consult a qualified medical professional before beginning any new exercise or wellness programme. I agree to disclose any relevant medical conditions, injuries or limitations that may affect my ability to safely participate. I understand that failure to do so may increase my risk of injury or adverse health effects.
06 Open water swimming
Open water swimming runs all year.
Equipment
A swim cap is required at all times, for every swimmer. Wetsuits are optional. A tow float is required for anyone swimming without a wetsuit.
Safety briefing
The swim team gives a safety briefing before a member's first session.
Swim assessment
The swim team carries out a dynamic risk assessment on every swimmer at every session. Entry to the water is at the discretion of the swim team, and their decision is final.
Cold water
Sessions are not shortened or cancelled on water temperature. The swim team discusses cold water swimming with each swimmer individually and may limit or refuse entry on that basis.
Members under 18 may not enter the water when the water temperature is 15°C or below.
Alcohol
Alcohol must not be consumed before entering the water. The safety team assesses swimmers before entry and will refuse entry where alcohol has been consumed.
07 Paddleboarding and lake dips
On the water
A buoyancy aid and a leash must be worn at all times on the water. Members may self launch with a leash and a buoyancy aid, and may use their own boards.
Wind
Sessions are cancelled at wind speeds of 15mph and above.
Lake dips
Two to three minutes of immersion is recommended. Members may take a lake dip without a companion, but only while lifeguards are on duty. Lake dips are not permitted at any other time.
08 The Sunken Sauna
The Sunken Sauna is for members aged 17 and over. Members aged 16 and under may not use the sauna.
Capacity is twelve. Members may use the sauna without a companion.
Sessions are booked in one-hour slots.
Alcohol must not be consumed before using the sauna.
09 Land facilities and classes
Minimum age
Station 1, Y-FIT and the gym are open to members aged 16 and over.
Arrival
Please arrive 15 minutes before a coached class. Late arrivals are admitted to land-based classes. Members who arrive after the safety briefing has begun will not be admitted to water sessions.
Equipment
Mats and equipment are provided. Members are welcome to bring their own.
Padel footwear
Non-marking court shoes are not required. Trainers are fine.
Station 1
Station 1 is an outdoor training station. It is separate from the gym and is not part of Gym & Resort Membership.
The gym
The gym opens in early 2027. It will be open daily, 6am to 10pm.
The gym is for Gym & Resort Members only. It is not available to accompanied guests, guest pass holders or Trial Day Pass holders, and Resort Membership does not include it.
Anyone who would like to see the gym can book a 15-minute tour with the team in advance.
Run track
Open daily, 7am to 10pm. The run track is open to members, guest pass holders and Trial Day Pass holders, and there is no charge. No booking is required — register at reception on arrival.
Alcohol
Alcohol must not be consumed before a coached class.
10 Padel
PEAK OFF PEAK
Court £34 £26
There is one set of prices. Guests and Trial Day Pass holders pay the same rate as members.
Members book padel courts up to 21 days in advance through Playtomic.
11 Booking and cancellation
Booking
Most activities are booked in the Lake Y app. Padel is booked through Playtomic.
Prices
There is one set of activity prices. Guests and Trial Day Pass holders pay the same rate as members.
Cancellation by a member
Sessions may be cancelled free of charge up to 12 hours before the start time. Padel courts may be cancelled free of charge up to 48 hours before the start time.
Non-attendance
Activities are paid for at the time of booking. There is no additional charge for non-attendance.
Cancellation by Lake Y
Where Lake Y cancels a session, refunds are issued automatically. Members do not need to do anything.
Closures
Members are notified of closures by email.
12 Membership
Membership is by application. Applications are reviewed and next steps confirmed within 48 hours.
What membership includes
Membership gives access, not activities. Resort Membership includes the resort, the lake, The Wheelhouse, the run track and Run Club. All other activities are booked and paid for per session.
Membership types
MEMBERSHIP AGES INCLUDES
Adult Resort Membership 18 and over The resort
Junior Resort Membership 12 to 17 The resort
Adult Gym & Resort Membership 18 and over The resort and the gym
Gym & Resort Membership
Gym & Resort Membership includes everything in Resort Membership, plus the gym. It is available from the gym's opening in early 2027. Full details, including payment and term, will be shared ahead of launch.
Gym & Resort Members also receive guest passes. Guest passes do not give access to the gym.
Prices
Membership rates are confirmed as part of the application process.
Payment and term
Resort Membership is paid annually in a single payment. The minimum term is 12 months.
Cancellation
Resort Membership runs for the full 12-month term. Notice given during the term takes effect at the end of it.
Pausing
Membership cannot be paused, other than Gym & Resort Membership where a member is declared medically unfit to train.
Termination
Lake Y may end a membership where the resort's terms and conditions are breached.
13 Food, drink and alcohol
Members and guests may not bring food or drink onto the site.
Lake Y operates Challenge 25. Anyone who appears under 25 will be asked for photographic ID showing their date of birth.
Alcohol must not be consumed before any water activity, before using The Sunken Sauna, or before a coached class.
14 Photography and social media
Many members come here for time away from the public eye.
Members are welcome to photograph and film their own experience, and to share it. The following applies throughout the resort.
Privacy
Do not photograph or film anyone who is identifiable without their consent. Take particular care in the open water swimming areas, the sauna and wellness facilities, and fitness and training spaces.
Changing rooms and washrooms
Photography and filming are prohibited.
Fitness sessions
Do not record sessions where other members are visible.
Drones
Not permitted without prior written approval from Lake Y management.
Sharing
Before posting, make sure anyone identifiable has agreed to be included.
Staff authority
Staff may ask that photography or filming stops, or that content is removed. Repeated breaches may result in restrictions, and in serious cases a review of membership.
15 Quiet workspace
Members are welcome to work from the resort. Take video calls, speakerphone calls and business calls away from shared areas. Use headphones for audio, and step outside for calls.
16 Dogs
Dogs are welcome and must be kept on a lead at all times.
Dogs are not permitted in activity areas, on the beach, or in The Wheelhouse.
17 Site
Smoking and vaping
Not permitted anywhere on site.
Parking
Complimentary. Overnight parking is not permitted and there is no EV charging.
Lockers
Emptied daily. Nothing may be left overnight.
Lost property
Held for three months.
18 Safety
First aid and defibrillators
Located at reception.
Water quality
Lake water is tested every two months.
19 Complaints
Complaints should be sent to stevep@lake-y.co.uk.
Before taking part in any activity, members confirm the following.